Welcome
This app is provided by your healthcare clinic using Velora Care technology. We want you to understand how your information is protected when you use this app to communicate with your clinic.
Who's Responsible for Your Data?
Your Clinic
- Controls your medical information
- Makes decisions about your treatment
- Manages your appointments and care
Velora Care (We/Us)
- Provides the secure technology
- Stores data safely in the European Union
- Ensures the app works properly
What Information is Collected?
Medical Information (Controlled by Your Clinic)
- Your name and contact details
- Appointment dates and times
- Treatment instructions and care plans
- Messages with your clinic
- Medical history your clinic adds
Technical Information (Collected Automatically)
- Device type and operating system
- App version you're using
- Login times and features used
- Error reports if the app crashes
- Push notification tokens (to send you reminders)
We do NOT collect:
- Your location
- Your contacts or photos
- Information from other apps
How Your Information is Used
Your clinic uses your information to:
- Send appointment reminders
- Provide treatment instructions
- Communicate with you about your care
- Manage your healthcare journey
We use technical information to:
- Make sure the app works properly
- Fix bugs and improve features
- Send push notifications from your clinic
- Keep your data secure
Where Your Data is Stored
- Location: European Union secure servers
- Security: Encrypted and protected 24/7
- Backups: Kept for 90 days for safety
- Access: Only your clinic and authorized support staff
Who We Share Data With
We NEVER sell your information. We only share with:
Essential Service Providers:
- Supabase - Database storage (EU)
- Firebase - Push notifications
- Vercel - Web services
When Required by Law:
- Court orders
- Medical emergencies (as directed by your clinic)
- Legal obligations
Your Rights
You have the right to:
- See your information
- Correct mistakes
- Delete your account
- Export your data
- Stop marketing messages
- Complain to authorities
To exercise these rights:
- For medical information: Contact your clinic directly
- For app issues: Email info@velora.care
Messages and Notifications
- You can turn off push notifications in your phone settings
- Marketing messages require your separate consent
- Appointment reminders are part of your care
Children's Privacy
If you're under 16, your parent or guardian must approve your use of this app. Your clinic is responsible for getting proper consent.
How Long We Keep Data
- Active patients: As long as you use the clinic's services
- After deletion request: Removed within 30 days
- Legal requirements: Some data kept as required by healthcare laws
Your clinic decides how long to keep medical records based on healthcare regulations.
Data Security
We protect your information with:
- Encryption during transfer and storage
- Secure passwords and access controls
- Regular security testing
- Immediate notification if there's a breach
Changes to This Policy
We'll notify you through the app if this policy changes. Keep your app updated for the latest protections.
Important Notes
- This app doesn't provide medical advice
- In emergencies, call emergency services
- Your clinic makes all medical decisions
- We just provide the technology
Consent
By using this app, you confirm that:
- You understand how your data is handled
- Your clinic has your consent for treatment
- You're using the correct clinic's app
Remember: Your clinic is responsible for your medical care and health decisions. Velora Care provides the secure technology that helps your clinic communicate with you better.