TERMS OF SERVICE - VELORA CARE

1. ACCEPTANCE OF TERMS

By accessing or using Velora Care ("Service"), you ("Clinic" or "User") agree to these Terms of Service ("Terms"). If you disagree with any part, you may not use our Service.

2. SERVICE DESCRIPTION

Velora Care provides a patient communication platform consisting of:

• Web application for healthcare clinics
• Mobile application for patients
• Communication tools including messaging, notifications, and appointment management
• AI-powered chatbot for patient support

3. ACCOUNT REGISTRATION

3.1 Eligibility

• You must be a licensed healthcare provider or authorized clinic staff
• You must provide accurate and complete information
• You are responsible for maintaining account security

3.2 Account Security

• Keep login credentials confidential
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account

4. SUBSCRIPTION AND PAYMENT

4.1 Pricing Plans

• Plans range from €49 to €399 per month
• 14-day free trial available (no credit card required)
• Custom enterprise pricing available

4.2 Payment Terms

• Monthly or annual billing cycles
• Payment via credit card or bank transfer
• Prices subject to change with 30 days notice

4.3 Refunds

• No refunds for partial months
• Annual plans: Pro-rated refund within first 30 days only

5. ACCEPTABLE USE

5.1 You SHALL:

• Use the Service only for legitimate healthcare purposes
• Comply with all applicable laws and regulations
• Obtain patient consent for data processing
• Maintain accuracy of patient information
• Respect patient privacy and confidentiality

5.2 You SHALL NOT:

• Use the Service for illegal or unauthorized purposes
• Share login credentials
• Attempt to breach security measures
• Reverse engineer or copy the Service
• Use for spam or unsolicited communications
• Upload malicious code or viruses
• Violate any healthcare regulations

6. PATIENT DATA AND PRIVACY

6.1 Data Processing

• You are the Data Controller for patient data
• We act as Data Processor under your instructions
• A separate Data Processing Agreement governs this relationship

6.2 Data Ownership

• You retain ownership of all patient data
• We have limited license to process data per your instructions
• Upon termination, we delete data per retention policy

6.3 Compliance

• You must comply with GDPR and healthcare regulations
• You must obtain valid patient consent
• You are responsible for data accuracy

7. INTELLECTUAL PROPERTY

7.1 Our Property

• Velora Care platform, software, and branding remain our property
• You receive a limited, non-exclusive license to use the Service

7.2 Your Property

• You retain ownership of your clinic's data and content
• You grant us license to process your content to provide the Service

7.3 Feedback

• Any feedback or suggestions become our property
• We may use feedback to improve the Service

8. SERVICE LEVEL AND SUPPORT

8.1 Availability

• We target 99.5% uptime
• Scheduled maintenance with advance notice
• No guarantee of uninterrupted service

8.2 Support

• Email support during business hours
• Training materials and documentation provided
• Premium support available for enterprise plans

9. LIMITATIONS OF LIABILITY

9.1 Disclaimer

9.2 Limitation

IN NO EVENT SHALL VELORA CARE BE LIABLE FOR:

• Indirect, incidental, or consequential damages
• Lost profits or revenue
• Loss of data (beyond our reasonable control)
• Damages exceeding fees paid in the last 12 months

9.3 Exceptions

These limitations don't apply to damages from:

• Gross negligence or willful misconduct
• Death or personal injury
• Breach of data protection obligations

10. INDEMNIFICATION

You agree to indemnify and hold Velora Care harmless from claims arising from:

• Your breach of these Terms
• Your violation of laws or regulations
• Patient claims related to your healthcare services
• Unauthorized use of your account

11. CONFIDENTIALITY

11.1 Confidential Information

Both parties will protect confidential information and use it only for Service purposes

11.2 Exceptions

Confidentiality doesn't apply to information that:

• Is publicly available
• Was known prior to disclosure
• Is independently developed
• Must be disclosed by law

12. TERMINATION

12.1 By You

• Cancel anytime with 30 days notice
• Complete current billing period

12.2 By Us

• Immediate termination for Terms violation
• 30 days notice for convenience

12.3 Effect of Termination

• Access to Service ends
• Data deleted per retention policy
• Outstanding fees remain due

13. MODIFICATIONS

13.1 To Terms

• We may modify Terms with 30 days notice
• Continued use constitutes acceptance
• Material changes require explicit consent

13.2 To Service

• We may update features and functionality
• Core services remain substantially similar
• Major changes communicated in advance

14. COMPLIANCE WITH HEALTHCARE LAWS

You acknowledge and agree:

• Service is a communication tool, not medical advice platform
• You remain responsible for clinical decisions
• You must comply with local healthcare regulations
• Patient care quality remains your responsibility

15. DATA SECURITY INCIDENTS

15.1 Our Obligations

• Notify you within 24 hours of confirmed breach
• Provide incident details and impact assessment
• Assist with regulatory notifications

15.2 Your Obligations

• Maintain incident response plan
• Notify affected patients as required
• Cooperate with investigation

16. FORCE MAJEURE

Neither party liable for delays or failures due to:

• Natural disasters
• War or terrorism
• Government actions
• Internet or infrastructure failures
• Other events beyond reasonable control

17. GOVERNING LAW

These Terms are governed by the laws of Croatia, without regard to conflict of law principles.

18. DISPUTE RESOLUTION

18.1 Negotiation

Parties will first attempt good faith negotiation

18.2 Mediation

If negotiation fails, non-binding mediation

18.3 Jurisdiction

Legal proceedings in courts of Zadar, Croatia

19. ENTIRE AGREEMENT

These Terms, Privacy Policy, and DPA constitute the entire agreement between parties.

20. SEVERABILITY

If any provision is found unenforceable, the remainder continues in effect.

21. ASSIGNMENT

You may not assign these Terms without our written consent. We may assign our rights to a successor.

22. NOTICES

Legal notices should be sent to:

• Velora Care: info@velora.care
• You: Email address associated with your account

23. SPECIAL PROVISIONS

23.1 Third-Party Services

• Integration with third-party services at your risk
• We're not responsible for third-party actions

23.2 AI Features

• AI chatbot provides general information only
• Not a substitute for professional medical advice
• You must review and approve AI-generated content

24. CONTACT INFORMATION