How Can We Help You?
We're here to provide support for both clinic staff and patients using the Velora Care platform.
Support Options
Our support team is available Monday through Friday, 9:00 to 17:00. We typically respond to all inquiries within 24 hours during business days.
Email Support
Email our support team for any questions or assistance.
Email: brightideaobrt@gmail.com
Frequently Asked Questions
How do I reset my password?
For clinic staff: Please use the email provided on this page or a Submit Ticket button
For patients: Please reach out to your healthcare provider.
How can a clinic add a new patient?
Clinic staff can add new patients by logging into the web application, navigating to the "Patients" section, and clicking the "Add Patient" button. Fill in the required information and save the new patient profile.
How do patients receive updates and instructions?
When clinic staff update a patient's information or add new instructions, patients will receive a push notification on their mobile device.
Is my data secure?
Yes, Velora Care places the highest priority on data security. All data is encrypted both in transit and at rest, and we comply with all relevant healthcare data protection regulations including GDPR.
What should I do if I encounter a technical issue?
For any technical issues, please contact our support team via email at brightideaobrt@gmail.com or submit a support ticket. Please include as much detail as possible about the issue, including screenshots if applicable.